Last Updated: October 28, 2026
Austin Roofing (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website and contact us for roofing services, including residential, commercial, and multifamily solutions. By using our website, you agree to the terms outlined below.
If you do not agree with this Privacy Policy, please discontinue use of our site.
1. Information We Collect
We collect information in two main categories: personal information and non-personal information.
1.1 Personal Information
This includes information you voluntarily provide when contacting us, requesting a free quote, or interacting with our services. Examples may include:
- Name
- Email address
- Phone number
- Property address or project location
- Details about your roofing needs
- Any information submitted via contact forms
We only collect personal information you choose to give us.
1.2 Non-Personal Information
This includes browser and device data such as:
- IP address
- Browser type and version
- Device type
- Pages viewed
- Time spent on our website
- Referring websites
This information helps us understand how visitors use our site and improve performance.
1.3 Cookies and Tracking Technologies
We may use:
- Cookies
- Google Analytics
- Pixel tags
- Tracking scripts
These tools analyze website usage, improve functionality, and support basic marketing efforts. You may disable cookies in your browser settings at any time.
2. How We Use Your Information
We use your information to operate our business effectively and provide a smooth customer experience.
2.1 Service Delivery
To:
- Provide roofing estimates and inspections
- Respond to inquiries
- Schedule appointments
- Deliver requested services
2.2 Communication
We may contact you via phone, email, or text to:
- Follow up on your quote request
- Provide project updates
- Confirm appointments
- Share service-related information
We do not send unsolicited marketing messages without permission.
2.3 Website Improvements
Your data helps us:
- Analyze website performance
- Improve navigation and content
- Measure user engagement
- Enhance overall user experience
2.4 Legal or Safety Purposes
We may use information to comply with applicable laws, protect our rights, or respond to lawful requests.
3. How We Share Your Information
Austin Roofing does not sell, rent, or trade your personal information.
We may share information only in the following situations:
3.1 Service Providers
We may share limited information with trusted third-party vendors who help us operate, including:
- Website hosting services
- Payment processors (if applicable)
- Scheduling or CRM tools
- Analytics providers (e.g., Google Analytics)
These providers are obligated to protect your data.
3.2 Business Operations
Information may be shared with employees or contractors strictly on a need-to-know basis to fulfill your roofing project or inspection request.
3.3 Legal Requirements
We may disclose information when required by:
- Court orders
- Insurance claims (with consent)
- Regulatory authorities
- Subpoenas
- Safety investigations
3.4 Business Transfers
In the event of a merger, acquisition, or sale of all or part of the company, user information may be transferred as part of the business assets.
4. Data Protection and Security
We take precautions to safeguard your information using administrative, technical, and physical security measures.
Security practices may include:
- Encrypted website connections (HTTPS)
- Secure servers
- Limited-access data systems
- Professional hosting and backup protocols
Although we work to protect your data, no online system can guarantee 100% security.
5. Your Rights and Choices
Depending on your location, you may have certain rights related to your personal information.
5.1 Access and Corrections
You may request:
- A copy of the information we have about you
- Corrections to inaccurate information
5.2 Deletion Requests
You may ask us to delete your personal information, subject to legal and business requirements.
5.3 Opt-Out Options
You may opt out of:
- Cookies (via browser settings)
- Google Analytics tracking (via browser add-ons)
- Email communications (via unsubscribe instructions)
5.4 Do Not Track Signals
Our website may not respond to Do Not Track (DNT) browser signals.
6. Third-Party Links
Our website may include links to external sites such as manufacturers, partners, or resources.
We are not responsible for the privacy practices of those sites. We encourage you to review their policies separately.
7. Children’s Privacy
Austin Roofing does not knowingly collect information from individuals under the age of 13.
If we learn that data from a child has been submitted, we will delete it promptly.
8. Data Retention
We retain personal information only as long as necessary to:
- Complete your requested services
- Comply with legal requirements
- Maintain business records
Information no longer needed is securely deleted.
9. Changes to This Privacy Policy
We may update this Privacy Policy occasionally.
When updated, the “Last Updated” date at the top of this page will reflect the change.
Continued use of the website after updates indicates acceptance of the revised policy.
10. Contact Us
If you have questions regarding this Privacy Policy or wish to make a data-related request, you may contact us at:
- Austin Roofing
- Email: info@austinsroofing.com
- Phone: +1 (956) 465-6045
- Website: austinsroofing.com
Interactive Tools
The roofing calculators and quizzes on this website run entirely in your browser. The numbers you enter into them are not sent to or stored by Austin Roofing unless you choose to submit a quote request form.