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Privacy Policy

What's Inside

Last Updated: December 4, 2025

Austin Roofing (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website and contact us for roofing services, including residential, commercial, and multifamily solutions. By using our website, you agree to the terms outlined below.

If you do not agree with this Privacy Policy, please discontinue use of our site.

1. Information We Collect

We collect information in two main categories: personal information and non-personal information.

1.1 Personal Information

This includes information you voluntarily provide when contacting us, requesting a free quote, or interacting with our services. Examples may include:

  • Name
  • Email address
  • Phone number
  • Property address or project location
  • Details about your roofing needs
  • Any information submitted via contact forms

We only collect personal information you choose to give us.

1.2 Non-Personal Information

This includes browser and device data such as:

  • IP address
  • Browser type and version
  • Device type
  • Pages viewed
  • Time spent on our website
  • Referring websites

This information helps us understand how visitors use our site and improve performance.

1.3 Cookies and Tracking Technologies

We may use:

  • Cookies
  • Google Analytics
  • Pixel tags
  • Tracking scripts

These tools analyze website usage, improve functionality, and support basic marketing efforts. You may disable cookies in your browser settings at any time.

2. How We Use Your Information

We use your information to operate our business effectively and provide a smooth customer experience.

2.1 Service Delivery

To:

  • Provide roofing estimates and inspections
  • Respond to inquiries
  • Schedule appointments
  • Deliver requested services

2.2 Communication

We may contact you via phone, email, or text to:

  • Follow up on your quote request
  • Provide project updates
  • Confirm appointments
  • Share service-related information

We do not send unsolicited marketing messages without permission.

2.3 Website Improvements

Your data helps us:

  • Analyze website performance
  • Improve navigation and content
  • Measure user engagement
  • Enhance overall user experience

We may use information to comply with applicable laws, protect our rights, or respond to lawful requests.

3. How We Share Your Information

Austin Roofing does not sell, rent, or trade your personal information.

We may share information only in the following situations:

3.1 Service Providers

We may share limited information with trusted third-party vendors who help us operate, including:

  • Website hosting services
  • Payment processors (if applicable)
  • Scheduling or CRM tools
  • Analytics providers (e.g., Google Analytics)

These providers are obligated to protect your data.

3.2 Business Operations

Information may be shared with employees or contractors strictly on a need-to-know basis to fulfill your roofing project or inspection request.

We may disclose information when required by:

  • Court orders
  • Insurance claims (with consent)
  • Regulatory authorities
  • Subpoenas
  • Safety investigations

3.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of the company, user information may be transferred as part of the business assets.

4. Data Protection and Security

We take precautions to safeguard your information using administrative, technical, and physical security measures.

Security practices may include:

  • Encrypted website connections (HTTPS)
  • Secure servers
  • Limited-access data systems
  • Professional hosting and backup protocols

Although we work to protect your data, no online system can guarantee 100% security.

5. Your Rights and Choices

Depending on your location, you may have certain rights related to your personal information.

5.1 Access and Corrections

You may request:

  • A copy of the information we have about you
  • Corrections to inaccurate information

5.2 Deletion Requests

You may ask us to delete your personal information, subject to legal and business requirements.

5.3 Opt-Out Options

You may opt out of:

  • Cookies (via browser settings)
  • Google Analytics tracking (via browser add-ons)
  • Email communications (via unsubscribe instructions)

5.4 Do Not Track Signals

Our website may not respond to Do Not Track (DNT) browser signals.

Our website may include links to external sites such as manufacturers, partners, or resources.
We are not responsible for the privacy practices of those sites. We encourage you to review their policies separately.

7. Children’s Privacy

Austin Roofing does not knowingly collect information from individuals under the age of 13.
If we learn that data from a child has been submitted, we will delete it promptly.

8. Data Retention

We retain personal information only as long as necessary to:

  • Complete your requested services
  • Comply with legal requirements
  • Maintain business records

Information no longer needed is securely deleted.

9. Changes to This Privacy Policy

We may update this Privacy Policy occasionally.
When updated, the “Last Updated” date at the top of this page will reflect the change.

Continued use of the website after updates indicates acceptance of the revised policy.

10. Contact Us

If you have questions regarding this Privacy Policy or wish to make a data-related request, you may contact us at:

Austin Roofing
Email: info@austinsroofing.com
Phone: +1 (000) 000-0000
Website: austinsroofing.com